Privacy Policy

At EduApp.Cloud, accessible from https://eduapp.cloud, protecting the privacy of our visitors and registered institutions is one of our primary objectives. This Privacy Policy details the types of information we collect, how we use it, and your rights concerning personal data in alignment with the Digital Personal Data Protection (DPDP) Act, 2023.

1. Information We Collect

We collect several types of information to provide and improve our unified communication wallet service:

• Account Registration Info: When creating an account, we require details such as contact person name, school/institution name, business email, mobile number, and password.
• Billing and Verification: For wallet recharges and compliance, we collect GSTIN registry details, transaction IDs, and billing addresses.
• Message Log Metadatas: We store log metadata for SMS and WhatsApp dispatches (including recipient mobile number, timestamp, channel, cost, template ID, and current delivery status). We do not read or parse custom message contents except to transmit them securely to our carrier partners.
• Support Queries: Chat logs, contact forms, and email enquiries submitted to our team.

2. How We Use Your Information

We process collected information for the following legitimate purposes:

• To provision your messaging account, verify wallets, and execute dispatches.
• To verify regulatory compliance, such as Indian DLT registry template matches.
• To handle billing transactions and process delayed WhatsApp refunds.
• To respond to your support chats and enquiry forms.
• To maintain platform security, prevent spam, and enforce Acceptable Use Policies.

3. Data Sharing & Security

We transmit message parameters securely to our downstream SMS carrier partners (like Bulk9.com) and WhatsApp Business Provider networks (Meta APIs) solely to complete message delivery. We do not sell or trade institutional or parent contact lists to third-party marketing companies.

All communication channels are encrypted in transit via SSL. However, please note that no internet transmission method is 100% secure, and we employ best-practice firewalls to protect data databases.

4. Cookie Consent

We use session cookies to keep you logged in to your dashboard and to store anonymous support chat tokens so that guest visitors can chat with our support team natively. You can disable cookies in your web browser settings, though this may disable certain portal functionalities.

5. Your Data Protection Rights

Registered users have the right to request access to their personal profiles, request corrections of invalid data, or request account deletions. Contact us at info@eduapp.cloud for any privacy inquiries.